Investing in Our People: Human Value as a Pillar of Sustainability

Currently, companies that stand out in their sectors are differentiated not only by their technology, infrastructure, or global reach, but also by their ability to invest in their most valuable asset: their people.Control Terrestre, we have transformed this vision into a formal strategy throughMeta-Category 7: Sustainability and Human Value in Practice, which places the integral development of human talent at the center of our operation.

Human Value as a Future Strategy

Investing in people is not an expense, but a bet on the future. Therefore, our strategy includes three key areas:

1. Robust Wellness Programs

We promote the well-being of our employees and their families through:

• Health coverage.
• Mental health and stress management programs.
• Financial advice.
• Comprehensive support for the families of our operators and employees.

2. Professional Development

Training and professional growth are motivators for retention. We offer:

• Clear career plans.
• Continuous training in both technical skills and soft skills.
• Recognition programs that reinforce commitment and a sense of belonging.

3. Diversity, Equity, and Inclusion (DEI) Culture

Our company vision is based on aculture of respect and inclusion, where every voice counts and every talent contributes to collective success.

In addition, we have a specific strategy forOperational Talent Management and Development, focused on attracting, selecting, and retaining professional operators, aware that they are the engine that drives each logistics operation.

Occupational Safety and Health Culture: An Absolute Priority

At Control Terrestre, safety is non-negotiable. We have defined it as anabsolute priority, which transcends accident prevention to become an integral culture that protects all personnel.

Focus on Behavior and Risk Management

Our safety culture is supported by aBehavior-Based Safety (BBS) Program, which focuses on:

• Positive reinforcement.
• Proactive risk identification.
• Root cause analysis of incidents.

This approach is not limited to on-the-road operators: it extends to ergonomics in offices, safety in maintenance workshops, and the responsible use of tools and equipment.

Metrics and Regulatory Compliance

Safety must be measurable and verifiable. Therefore, we use metrics such as:

• Accident rates (LTIFR).
• Days without accidents.
• Medical examinations and periodic audits.

In addition, we guarantee regulatory compliance, aligning our maintenance program withNOM-068-SCTin Mexico andFMCSA Part 396in the United States, which ensures the operational safety of the fleet.

Safety, Well-being, and Service Quality: A Direct Relationship

The impact of investing in the safety and well-being of our operators is directly reflected in the service we provide to our clients.

• Rested and trained operators: we strictly comply withNOM-087 (Driving/Rest Times)and with HOS regulations in the US, reinforcing fatigue prevention programs and prioritizing adequate rest.
• Value in the operation: a valued and trained operator means fewer risks on the road, greater road safety, and better service quality.
• Retention and reliability: low employee turnover allows us to guarantee continuity, trust, and stability in each logistics project.

Continuous training in advanced defensive driving, specialized transport (Hazmat, Pharma, Electronics), and international standards such asResponsible Care, reinforces our commitment to comprehensive safety.

Finally, ourReliable Resourceprocess, based on the exhaustive validation of the background and references of operational personnel, is an essential piece in building trust and mitigating risks within the logistics chain.

AtControl Terrestre, we believe that an efficient and safe logistics chain begins with investment in people. From well-being and training to occupational safety and regulatory compliance, every action is designed to protect and empower our team.

Investing in our people not only strengthens the organization, but also guarantees the trust of our clients, who know that behind every logistics operation there is a professional team, safe and committed to excellence.

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